Rayment Orthodontic Laboratory



Policies and Terms

Turnaround

Please note that turnaround times are in lab times & do not include the time that items are in transit.  Please record a due date on each prescription sheet at least one day prior to actual insertion date.

  • Count 9 working days for appliances beginning with the day after the package leaves your office.
  • 3 days (in lab) for Hawley retainers.
  • 5 days (in lab) for most other appliances.
  • Rush orders are available at a nominal fee.

Free With Order

We are here to support you, & therefore include with appliances at no extra charge the following:

  • Your choice of colors & custom effects.
  • All appliances with an expansion screw include a key.
  • Free bracket & band carving

Minimum Order

  • There is no minimum order.

Delivery Services

Billing

  • Balances are due upon receipt of statement.

Warranty

We will repair or replace any appliance at no charge for up to six months, if failure is due to defective material or poor quality workmanship. Due to circumstances beyond our control, if damage is caused by patient abuse a repair or replacement charge may be added. Please submit damaged appliance & working model along with prescription sheet detailing problem & date of original order.